AC Repair In Airport Road Addition, Texas

The people at Tommy Cool Air are so friendly, nice, easy to work with, and respectful. The owner was very attentive and gave us several different options to choose from, went over pros and cons, and answered our questions. On the day of our service the office sent out a message stating the technician was on their way and included a picture of the technician as well as a short sentence about him- his likes, hobbies, and interests. I thought that was the coolest thing! Really made me feel comfortable with the technician and made the experience so much more friendly and personable. Rolando “Torch” was my technician and was a true pleasure to work with- super friendly, very knowledgeable, respectful, and skilled. I don’t typically leave reviews but I was so impressed with their company that I felt compelled to leave one. Highly recommend!

I can't say enough about these guys! They are awesome. Our AC stopped working and we used a guy a neighbor suggested. While they were there fixing the AC I had them install a smart thermostat I had laying around for a year. The other guys "fixed" the AC and installed the thermostat and left without even checking to see if it worked. They fed my wife a lie about what they did to fix it and then said they added freon. Common sense would tell you that if you had to add freon then it is leaking and you need to find the leak but they didn't. I get home and can immediately tell they didn't install the thermostat correctly because the compressor wasn't kicking on. So I had to have them come back out and just put the old thermostat back on because I this point I don't trust them to do anything to my system. I called around to find out how much to install my thermostat and Tommy was half the price of everyone else so I made an appointment. The tech Rolando came out and was exactly on time when he said he'd be. He was able to install it in 10 minutes and even fix what the other guys broke trying to install it. Rolando then did a complete check out of my system from head to toe and didn't even change me extra for it! He figured out exactly where the leak in freon was.. He explained every step he was doing and why so I can tell these guys are honest and know what they're doing. These guys definitely have a new loyal customer. I'll never go to anyone else.

The whole experience was great. Rats destroyed our ducts and Tommy Cool came to the rescue. Tommy came out to assess the damage and give us a quote for repairs. He was very understanding and reasonable with his approach. Not only did I feel that we got the best service up front, but we also got the most reasonable price as well. The crew came out the following Monday to complete the repairs. They were here on time, they finished the work on time and everything was cleaned up when they left. We were upset that rats in our attic had caused such damage. Even though it was a large expense, we feel we got the best solution at a very fair price from Tommy Cool. They made a bad situation more bearable.